Meet the Customer
Shine Wraparound Care provides high-quality wraparound childcare, supporting children and families across a growing number of settings.
As the organisation has grown, technology has become increasingly important to the way its teams communicate, collaborate and deliver services.
With colleagues working across multiple locations and systems containing sensitive information relating to children, families and employees, Shine needs technology that is reliable, secure and easy for its people to use.
That's where TeamTech4 comes in.
The Challenge
As Shine continued to grow, managing its technology environment became increasingly complex.
More colleagues meant more user accounts, devices and access requirements. Teams working across different locations needed reliable ways to communicate and collaborate, while the organisation also needed to maintain appropriate security around the sensitive information it handles.
Shine also needed its employees to have somewhere to turn when technology wasn't working as expected.
Rather than building those capabilities internally, Shine wanted a technology partner that could take responsibility for its day-to-day IT while also providing the expertise needed to improve its technology over time.
How We Helped
TeamTech4 provides Shine with an ongoing Managed IT service, acting as its external technology partner and supporting both its people and the technology they rely on.
IT support that's there when it's needed
When a Shine colleague needs help with technology, TeamTech4 is there to support them.
Employees can contact TeamTech4 through dedicated support channels, including email, telephone and Microsoft Teams. These routes are included within Shine's employee IT induction so new colleagues know where to go for technical help from the outset.
From everyday technical issues and account access to advice and troubleshooting, the aim is to make getting help straightforward and personal.
There is technology behind the service, but there are also real people there when someone needs support.
Managing Shine's technology
Behind the scenes, TeamTech4 manages and supports the technology environment that Shine's teams depend upon.
This includes Microsoft 365, user accounts, licensing, access and the wider processes required to keep Shine's technology operating effectively.
Shine also uses established processes for creating employee accounts and assigning appropriate Microsoft 365 licensing and system access.
By taking a structured approach to technology management, TeamTech4 helps provide a consistent experience as Shine continues to grow.
Keeping security at the heart of IT
Working with information relating to children, customers, safeguarding and employees means cyber security and data protection are particularly important to Shine.
TeamTech4 helps Shine approach security as more than simply installing security products.
Technology, processes, policies and people all have a role to play. Cyber security and data protection therefore form part of Shine's wider approach to technology, including guidance provided to employees during their IT induction.
This helps make security part of everyday working practices rather than something considered only when something goes wrong.
More than an IT helpdesk
TeamTech4's relationship with Shine goes beyond resolving support tickets.
As Shine's technology partner, TeamTech4 provides ongoing advice and consultancy, helping the organisation consider how technology can support its changing requirements.
Whether that's improving an existing process, strengthening security, making better use of Microsoft 365 or considering a new technology, Shine has access to expertise without needing to maintain that breadth of capability internally.
The Difference
For Shine, working with TeamTech4 means having a technology partner that can look after the everyday details while also seeing the bigger picture.
Shine's employees have clear routes to access technical support. Its Microsoft environment, users and technology can be managed in a more structured way. Security is incorporated into the wider approach to IT. And when the organisation needs advice, it has access to a team that already understands its technology environment.
The result is technology designed to support the organisation rather than get in its way.
For Shine's teams, that means being able to spend more time focused on what matters most: supporting the children and families who use its services.
In Their Words
“TeamTech4 feels like an extension of our team. They understand how Shine works, they're there when our people need support, and we know we can turn to them for advice when we're making decisions about technology. That relationship gives us real confidence as the organisation continues to grow.”
Finance Director, Shine Wraparound Care Limited
Looking Ahead
Shine continues to grow and evolve, and its technology requirements will evolve with it.
TeamTech4 continues to work alongside Shine as its external technology partner, supporting the organisation today while helping it make informed decisions about the technology it will need tomorrow.
It's exactly the kind of relationship TeamTech4 believes good Managed IT should be built around: understanding the organisation, supporting its people and making technology work for them.